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Shipping info & Privacy
Dear Customer,

Welcome to The Great Cuban Cigars, where we offer the cigar aficionado a wide range of quality cigars. It is our aim to offer our customers the best in Cuban Cigars at the most competitive prices delivered directly to your home.

At The Great Cuban Cigars we use a Secure Web Server to guarantee absolute confidentiality.

After submitting your order you receive 24 hour confirmation.

Delivery is always via air-mail and ranges between 1-5 days in Europe and 5-10 days to the rest of the world.

We continuously update all brands and stock and always try to offer the highest quality products at the most competitive prices.

Please feel free to let us know any special request on brands or suggestion you might have. We highly appreciate any feedback to improve this web site and our customer service.

You may find herebelow valuable information on ordering and shipping which should be read carefully.

At The Great Cuban Cigars we use an online order form.

If you wish to order an available box, add it to your shopping cart and click the "CHECKOUT" button. At the end you will find the Total Price, summing up the cigar price and shipping. The final price is quoted in Euros.

For the exact price in your local currency please check The Universal Currency ConverterTM.

The charge on your account will also vary due to the date of the actual exchange rate applied by your credit card company.

All orders must be placed online via SSL secure payment form.

Upon receipt of your request, we will confirm your order via e-mail including further information.

Orders placed on Friday afternoons, Saturdays and Sundays (C.E.T.) will be processed on the following Monday.

The maximum number of boxes per shipment is one (1). For any other requests please e-mail us.

Please note that you are responsible for all duties, tariffs, taxes or other restrictions. Should there be other applicable customs duties at destination, these will be paid at receipt of shipment by consignee.

Tobacco related laws differ in various countries and territories. Customers should be taking on their absolute responsibility the introduction of Cuban Cigars into their respective country or territory.

Refund Policy: If for any reason you are not satisfied with your purchase we will issue a full refund, less shipping, upon receipt of the product shipped back to us or alternatively we can replace this returned product with other from our inventory.

Any information provided by you, will be kept strictly confidential and is sent on a secure document and in an encrypted form.

All our international shipments are undertaken via registered air-mail only.

We ship our cigars in their original boxes unless otherwise requested. We pack them carefully so they will reach you in perfect conditions.

Depending on the country of delivery and your request, delivery time ranges from 2 to 5 days in Europe and 10 to 12 days rest of the world.

You can calculate bellow the transportation cost to any country in any currency; we are routinely charging Euro 20.00 per shipment of one (1) box (25-50 cigars each). However, for shipments containing boxes of three (3) cigars, five (5) cigars, ten (10) cigars etc please contact us in advance via e-mail to sales@cigars-of-the-americas.com in order to determine and advise the final shipping cost (which might be lower).

To guarantee the confidentiality and safety of our customers, personal information (credit card, name , address , e-mail) will be sent on a secure document and in an encrypted format.

All orders must be placed online via SSL secure payment form.

All of the information that you submit will be kept strictly confidential and will not be released to any other company or entity (no mailing lists!). We value your feedback and your input.

The first time you register on this site we record your name and address details, as well as your password. We also place your email on a cookie in your computer. This way, the next time you order from us, you never have to re-enter your information, although you can always modify it. If you want to make an order from another computer, you only have to put in your email and password for us to locate all of your information.
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YOU MUST BE 18 YEARS OF AGE OR OLDER TO USE THIS ON-LINE SERVICE